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1) How do I find the product I need?
2) How do I place an order?
3) Is it safe to order online?
4) What payment methods are accepted?
5) Do you ship internationally?
6) What do you charge for shipping?
7) How long will it take to get my order?
8) What is your return policy?
9) How do I know you have received my order?
10) How do I contact customer service?
11) How do I get my user name and password?
12) Can I place my order by phone?
13) Price Guarantee
14) Product Submission
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1) How do I find the product I need?
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Sporty's Tool Shop online is organized by categories and groups. You can browse through these categories and groups to find what you need. You can also search for any product by name, keyword or product number.
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2) How do I place an order?
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When you find the product you need, select any options for that product and click 'add to basket'. Continue shopping until you have all the products you need and click the checkout button.
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3) Is it safe to order online?
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All transactions are completed on our secure server. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the internet. Once your order is processed all credit card information is erased from our web server.
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4) What payment methods are accepted?
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Sporty's Tool Shop accepts Visa, Mastercard, Discover, American Express and Eurocard. Checks and money orders are accepted for mail in orders.
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5) Do you ship internationally?
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Sporty's Tool Shop does ship internationally. International customers will be charged for international air shipping plus $14 for international packaging, documentation and guaranteed delivery.
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6) What do you charge for shipping?
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Sporty's Shipping
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We're proud to offer the fastest service of anyone in the mail order business. Phone, fax or Internet orders placed today before 4:00 P.M. Eastern (weekdays) will be shipped this afternoon. Mail orders ship the same day we receive them. Engraved and Embroidered items will ship in two days in most instances.
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| Shipping, Handling & Insurance |
| Merchandise Total | Add |
| $0.00 | to | $25.00 | $6.95 |
| $25.01 | to | $50.00 | $9.95 |
| $50.01 | to | $75.00 | $13.95 |
| $75.01 | to | $100.00 | $16.95 |
| $100.01 | to | $150.00 | $18.95 |
| $150.01 | to | $250.00 | $21.95 |
| $250.01 | to | $500.00 | $23.95 |
| $500.01 | to | $999,999.00 | $25.95 |
| AK, HI, U.S. Possessions - Add $10.00 to shipping and handling charges.
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| One Day Air Service — Most orders can be delivered the next business day for an additional $19.95. Note: Oversized orders & orders over 25 lb. will require additional postage. You will be called.
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| Sporty's Tool Shop does ship internationally. International customers will be charged for international air mail shipping plus $14 for international packaging, documentation and guaranteed delivery
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7) How long will it take to get my order?
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We're proud to offer the fastest service of anyone in the mail order business. If you order today before 4:00 P.M. Eastern (weekdays), it will be on its way this afternoon. Mail orders ship the same day we receive them. One Day Air Service/Two Day Express shipping is also available in the contiguous U.S. Note: Engraved and Embroidered items will ship in two days in most instances.
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8) What is your return policy?
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For over 40 years, in addition to same day shipping, Sporty's has offered same day returns and same day exchanges. Each day, we process all returns and exchanges before new orders go out. We know of no other company who does this!
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9) How do I know you have received my order?
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You will receive an email confirming your order has been received.
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10) How do I contact customer service? |
Call 1.513.735.9000 10:00 a.m. - 6:00 p.m. Eastern, Weekdays.
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11) How do I get my user name and password? |
Upon completion of your first order, your user name and password will be sent to you by email. Although you never need a user name and password to complete an order, it will speed up the checkout process during future visits. Sporty's also offers online order tracking with your username and password.
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12) Can I place my order over the phone? |
If you feel uncomfortable sending your personal information over the internet, you may always place an order by calling 1.800.776.7897 or by faxing 1.800.543.8633.
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13) Price Guarantee |
Sporty's guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and Sporty's will match that price.
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14) Sporty's Product Submission |
Sporty's is always looking for quality products. If you have a product you feel would be a fit for one of our catalogs, please send it. Once we receive the product, it will be reviewed and tested. Sporty's tests thousands of products a year, but only 5% pass our rigorous standards. This ensures our products won't just meet our customers' needs, they'll exceed them. If you have a product you would like us to review, please send it to:
New Products Review Committee
Sporty's
Clermont County Airport
Batavia, OH 45103
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