| Our Customers Write |
| "I was very impressed with the customer service, when calling about ordering a product prior to buying it. Then once I ordered it, I was also very impressed with the quick shipment of the items I ordered. Bravo, Sporty's! I will let my friends and family know about your wonderful company." |
| R.L. — via Internet
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| "I do not have words to express my gratitude as your customer service has exceeded my expectations." |
| A.M. — Texas
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| "It is less than one day since I phoned my order to you; and a courteous driver just delivered my two package order. I know you state same day shipping in the catalog - but less than 24 hour delivery - WOW!" |
| T.C. — Michigan
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| "I'm writing to thank you for exchanging an item I returned. Sporty's sent the new item so quickly. We appreciate your honoring the Sporty's guarantee and look forward to doing business with you in the future." |
| K.A. — California
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| "I do a great deal of catalog ordering - and Sporty's is absolutely the most amazing in delivery. It's great to order something and get it practically before I hang up the phone." |
| M.C. — Tennessee
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| "You guys ship faster than anyone on the internet, or on the phone. Tell someone in charge of shipping, Great Work!" |
| H.B. — Florida
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| "WOW. The order I placed not 48 hours ago arrived today. Now that’s what I call service – and all the way up here in Alaska!" |
| L.B. — Alaska
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| "I just can’t believe it. You’re too much. Ordered on-line Thursday evening, order dispatched Friday, received order Monday in California. Thank you and your staff so very much. I am now a dedicated customer." |
| L.H. — California
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| "Your customer service is without equal." |
| M.S. — via Internet
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| "I just want to thank you for GREAT service in replacing a damaged item I recently received. I didn’t know you were even sending a replacement and it arrived in 2 or 3 days after contacting you. Excellent service and I’ll definitely recommend you to all! Thanks." |
| Chris — via Internet
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| "As a business owner who pays a lot of attention to customer service, I want you to know that I was very impressed……I have been buying from Sporty’s for six years now and intend to continue doing so." |
| E.G. — California
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| "I want to thank you for replacing the Flexogen hose, although the damage was not your problem. You certainly back up ‘the last hose you’ll ever buy’ slogan." |
| G.R. — New York
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| "I ordered a few items yesterday around noon. When I went out to get the paper this morning they had already been delivered! Keep it up. I’ll spread the word around here." |
| J.S. — Texas
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| "Thank you for your more than generous exchange…….Sporty’s has made us very happy consumers again, and we look forward to further purchases from the top mail-order company in the world." |
| T.S. — New Jersey
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| "With my husband’s hard work and your roof rake, we avoided water damage to the inside of the house…….We have been busy handing out photocopies of the roof rake (ad) and your 800 phone number." |
| E.P. — Pennsylvania
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| "I am very pleased with Sporty's. I faxed my order Tuesday morning, received the main body of the order Wednesday and the backorder Thursday! Great shipping time! The products I ordered were MADE IN AMERICA and of the highest quality! At very reasonable prices! Thanks!" |
| L.A. — Indiana
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| "I've enjoyed your catalogs — they have helped me find gifts for a grandson who will graduate next spring from college." |
| J.M. — Arizona
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| "It appears that Sporty's has a marketing organization that is effective, efficient, and is, I suspect, a fairly fun place to work. I like your order-taking experience and am impressed by your shipment promises translated into reality. Guess what? You've got a new customer and word-of-mouth advocate." |
| J.P. — Maryland
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| "I received my replacement, which arrived in perfect condition. I want you to know how much I appreciate Sporty's guarantee and let you know that you are not exaggerating when you state your customer service is unsurpassed." |
| J.B. — Utah
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| "I have great respect for your company. You have a good line of products and are easy to deal with." |
| R.R. — Florida
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| "The way your 800 number is programmed is simply terrific. It is a refreshing feeling being treated like a human. The order taker was very efficient and the speed with which I received my order was nothing but surprising." |
| R.G. — New York
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| "Thank you so much for such a speedy delivery! My father loved his shirt, and I will definitely be using your website for future business." |
| J.C. — Texas
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| "I am actually, totally in awe of your company!! How can your company be so efficient? Larger mail order companies should be taking lessons from you!" |
| J.S. — Ohio
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